To me, the slogan, “Which bank” is synonymous to CBA. I wonder, if the bank is suffering from an identity crisis.
I assume, stupidly, that anything relating to CBA can be done either through the branch, by telephone or via internet banking.

Instead I found, internet bank is the domain of netbank. Anything relating to it must be done either through the telephone or via the internet. I could not walk into a branch of CBA to have anything fixed. So, let me ask, if I can’t logged into my account, how do I ask for help online? It is like trying to log onto the internet to find out why there is a blackout!

Well, you can say try the telephone helpdesk. So, try answering all the security questions without all your account information infront of you because you can’t log in! To add insult to injury, after answering all the security questions, the helpdesk operator hanged up on me! How helpful is that!

Which bank is it? CBA of course, or is it netbank? One of those, but use at your own risk!

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