WARNING: Never buy consumables from Ted’s Camera Stores

Most stores have amazing policies where they price match products, and so forth. Michael’s (even though they are usually over-priced) do this when it comes to camera gear, within reason. Elizabeth Photo Center does this as well. And to the extreme end, Bunnings tends to do this for hardware.

But Ted’s on Elizabeth St.? Yesterday, I bought a CF card for $79.95. I asked the sales guy at Ted’s if he could give me a discount he said no. But he kept on encouraging me to buy it, almost coaxing the sale (you know, there are determined salesmen out there). Without thinking, and wanting to catch an un-crowded train, I did listen to him.

To my dismay, I find them listed at $59.40! I call up Ted’s today, and ask them what their refund’s policy is? A very nice Chris tells me that they are not obliged to give refunds, so there will be no refunds served. While this is true, the ACCC does say “you may still be entitled to seek a refund under a store policy, warranty or guarantee”. The ACCC have a good guide on consumer rights with regards to a refund.

Guess Ted’s doesn’t have a consumer-centric store policy. So beware, they rip you off when it comes to CF cards. I’m inclined to think that memory cards at Ted’s might actually be a bad idea.

Have you been ripped off by a store? Maybe we should start a list of stores that have bad policies towards price-matching/refunds.

9 Comments so far

  1. Anthony Agius (unregistered) on September 5th, 2007 @ 11:51 am

    You should have wandered over to one of the random computer stores along Lonsdale or La Trobe Street, or even JB Hi-Fi and it would have been way cheaper there than anything Michaels or Teds could do.

  2. Neil (unregistered) on September 5th, 2007 @ 11:54 am

    I would just go there and ask for a refund. Don’t tell them about the discount story. If they want a reason tell them you got the wrong card and you wanted a “name some card they don’t stock”

    According to the brochure you linked to:

    You do not have a right to seek a refund if you:
    find the goods cheaper at another store


    You have a right to seek a refund if the goods you bought:

    are unfit for their purpose (they don’t do what they are supposed to do)

    But in the end they can sell for whatever they want. They are a business trying to make a profit. Its up to the consumer to find the best deal.

  3. adrock2xander (unregistered) on September 5th, 2007 @ 12:16 pm

    Electronic products under a $100 somehow find their place in my home with lots of satisfaction and glee after I’ve purchased them from eBay. I suppose you were rather desperate for the CF card.

    Not many cameras use CF cards no more. What digital SLR do you have anyway? Just curious :O Doing some research on it, might wana buy one.

  4. colin (unregistered) on September 5th, 2007 @ 12:20 pm

    I’ve been given recommendations that Organiser World in LaTrobe St is great

    Personally, I checked on Vanbar’s online catalogue. Vanbar is usually where I go to get all my photographic gear, but yesterday I needed a bag (which seems to be out of stock everywhere in Melbourne, but well stocked in Sydney). Hence my trip to Ted’s.

    @neil: You can’t seek a refund if you’ve bought the wrong item (according to the brochure). These aren’t unfit for purpose, I presume they work (I’ll unbox them for a little testing soon).

    I do agree, they can sell for whatever they want. I just hope this serves as a warning to folk to *not buy* from Ted’s without checking first. Elizabeth St. is filled with tourists (well, isn’t the whole CBD?) and I’d hate to see people get ripped off.

    Also, a lot of stores have good policies about price matching. Let it be known, Ted’s doesn’t. Refunds are usually also accepted at most stores within the first 7 days, and you’d expect there being a “cooling off” period for buyer’s remorse, but Ted’s seem to not offer either. Their website mentions something about a “store credit”, but honestly, what else do I want to buy in an over-priced store? ;-)

  5. colin (unregistered) on September 5th, 2007 @ 12:22 pm

    @adrock2xander: I use Canon gear for my SLR system. All professional SLRs use CF cards (they’re faster, larger capacity, etc.) Its only consumer models that end up using SD usually

  6. Jono (unregistered) on September 5th, 2007 @ 1:57 pm

    Sorry to say this.. but .. you should have done the research *before* handing over cash.

    Still its worth trying !

  7. Chris (unregistered) on September 5th, 2007 @ 2:55 pm

    I agree with Jono, you paid the price of not researching before you purchased. A quick search using any number of price comparison sites (i use http://www.myshopping.com.au among others) would have told you what to expect at various online and brick & mortar stores. I also check ebay, but you have the added risk of not knowing the quality and if it’s an authentic item or a cheap copy.
    I rarely buy on impulse from popping into a store, and if I do, I understand that I take a chance I could probably find it cheaper elsewhere.

  8. steve (unregistered) on September 5th, 2007 @ 5:56 pm

    Its unfair to bag out a store when clearly you were the incompetent one in the transaction. Why is it that everyone who writes on this blog thinks that the world revolves around them? wake up, its a big nasty world out there and your mum cant hold your hand forever.

  9. colin (unregistered) on September 6th, 2007 @ 12:51 am

    Steve, did I bag the store? I’m merely stating a *fact*. With an added anecdote.

    I’ve seen your comments before on adrock’s posts, maybe you’d like to tell us what *you think* is appropriate on the Melbourne Metblogs? Do you want it to be just an event listing, like That’s Melbourne? Please by all means, inform us.

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